Watch this quick tutorial on downloading the app, setting up your account and making a payment at the pump and inside the store.
Forbes reports the buying power of millennials will be $1.4 trillion in less than two years. That’s greater than any generation in history.1 Millennials expect to be able to use their mobile phones to pay for goods and services; but it’s not just millennials adopting mobile payments. Forty-six percent of U.S. consumers report having made a mobile payment, which translates to approximately 114 million adults.2
Mobile Pay integrates into our branded apps turning them into all-in-one mobile wallets for payment, directions and deals.
You may already have what you need to get started. View the Mobile Payment Readiness Checklist to see the technology required.View Checklist
Phillips 66 will help you train your team with videos, webinars, quick reference guides and in-store training guides.View Quick Reference Guide
Q: Why should I implement Mobile Pay? A: Consumer expectations for speed, convenience and safety are at an all-time high. To stay competitive, you must adopt technology that minimizes consumer wait time and increases security.
Q: How does Mobile Pay benefit me? A: Mobile Pay works with technology you should already have, increases security, helps you attract and retain consumers, and brings pay-at-the-pump consumers into the store with in-app discounts and rewards. There are no additional transaction fees and it settles just like all other payment methods.
Q: How does Mobile Pay benefit my consumers? A: Mobile Pay offers enhanced payment security by eliminating the card swipe and tokenizing sensitive payment data; it offers the speed and convenience consumers expect, and rewards their loyalty with in-app discounts and rewards.
Q: What happens if I don’t implement Mobile Pay? A: Mobile Pay is quickly becoming a payment method consumers expect. It is a necessary step to maintain business continuity.
Q: How does the Phillips 66 Mobile solution work? A: The Phillips 66 Mobile Pay solution is cloud-based and functions through the My Phillips 66®, My Conoco® and My 76® branded apps. Through these apps, interaction with your site(s) is a seamless experience. Through our branded apps, consumers can get directions to your site, securely pay with their mobile phones, access instant offers and discounts, receive electronic receipts, and earn and redeem KickBack® Points.
Q: What forms of payments and features will be available? A: Key payment and loyalty features available at launch include Chase Pay; the Phillips 66®, 76® and Conoco® Synchrony credit cards; Phillips 66, 76 and Conoco debit accounts; fuel discounts; and KickBack® Points. We will continue to offer additional payment and promotional products, and we will notify you when they become available.
Q: Does a consumer need a Chase credit or debit card to use Chase Pay within the branded app? A: The app accepts a variety of Chase branded and non-branded cards. To see all the cards that are compatible, click here.
Q: Can you use any of the branded fuel apps at all Phillips 66, Conoco and 76 stations? A: Yes. Each branded app works at all our branded locations. So, a consumer with the My Phillips 66 app will also be able to see Conoco and 76 stations on the station finder and they can use the My Phillips 66 app to pay for fuel or c-store purchases at all branded locations.
Q: What EPOS systems will support the Phillips 66 Mobile Pay app? A: The Mobile Pay app supports Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. A working QR compatible 2D bar code scanner is required for both EPOS systems.
Q: What can I do to prepare and install mobile payments in either the Verifone or Gilbarco systems? A: Check your system and determine if you need an upgrade. The Mobile Pay app supports Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. You also need a working QR compatible 2D bar code scanner. It’s highly recommended you upgrade to LinkSafe 2.0, which will be required by the end of 2018.
Q: Do I need to provide Wi-Fi internet access for the app to work? A: No. Wi-Fi is unnecessary.
Q: How do I sign up? A: As a first step, check your system and determine if you need an upgrade. The Mobile Pay app supports Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. You also need a working QR compatible 2D bar code scanner. You can find 2D scanner testing instructions for Verifone and Gilbarco here to determine if your current scanner is compatible. If it is not, you can purchase one through the Phillips 66 discount program with Techquidation, or contact your local EPOS distributor. It’s also highly recommended you upgrade to LinkSafe 2.0, which will be required by the end of 2018.
You can sign up by contacting the Customer Assistance Team at MobilePay@p66.com or 800.450.2266. The Customer Assistance Team can also answer questions regarding payment systems updates or installations.
Q: After my site is set up for Mobile Pay, what else do I need to do? A: All you need to do is wait for Mobile Payments to be enabled remotely. In the interim, you will receive your POP and front-line training materials. During this time, you should ensure your employees are trained on mobile payments and that they have all downloaded the My Phillips 66, My Conoco or My 76 app.
Q: What do I do if someone cannot download the app? A: Reference your training materials, such as your Quick Reference Guide, to troubleshoot the issue. If the problem cannot be resolved quickly on-site, advise the consumer to contact Phillips 66 Consumer Services at 844.667.4463.
Q: What do I do if someone’s app doesn’t work? A: Reference your training materials, such as your Quick Reference Guide, to troubleshoot the issue. If the problem is payment related, the consumer should contact the bank associated with their account. If it’s an issue with using the app, advise the consumer to contact Phillips 66 Consumer Services at 844.667.4463.